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How to add Fees like Freight or Miscellaneous Charges to a Work Order

Use the Fees feature for freight, disposal, admin, and card-processing charges. View this video for a complete understanding of Fees and Discounts. Or, read below for step-by-step instructions.

Adding an extra charge

As of v0.66, ShopView has a built-in Fees & Discounts feature — you no longer need a zero labor line with a "Found" part to add freight, disposal, or other miscellaneous charges.

To add a charge:

  1. Open the Work Order (or Part Sale).

  2. Add a fee at the level you want — the whole work order, a labor line, or a single part (e.g., an environmental disposal fee on the oil you sold).

  3. Choose a flat amount or a percentage.

  4. Set the Taxable toggle: on for taxable charges (tax applies per your tax settings), off for non-taxable — no more tax-exempt category workaround.

  5. Check the live preview, then save. The charge appears on the estimate/invoice under the item it belongs to.

Recurring charges

Save charges you use all the time — hazardous-waste disposal, admin fee, freight — as templates under Administration → Service → Fees & Discounts, and apply them with one click. Mark a template Auto-apply to add it to every new work order at your location.

Card-processing fees

Use the dedicated Processing Fee template type to pass on card-processing costs, including calculating them as a percentage of the grand total. The template shows whether Stripe (ShopPay) convenience fees are already being passed on, so you don't double-charge.

Good to know

  • QuickBooks users: map a Fee item (and Discount item) under Settings → QuickBooks first. Each fee posts to QuickBooks as its own invoice line.

  • Fees appear in Stats, under Adjustments on the Finance page, and in the Audit Log.

  • Only roles with See Financial Data can see amounts.

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