ShopView CUSTOMER PORTAL GUIDE
How to Pay Your Invoice Online
A simple step-by-step guide for viewing invoices, choosing a payment method, and completing payment securely through the ShopView Customer Portal.
Pay online | portal.shopview.com/login |
What you will need
Step 1: Log in to the Customer Portal
Go to portal.shopview.com/login in any web browser on a phone, tablet, or computer. Enter the email address your service provider has on file, then enter your password and select Log in.
- First time logging in? Open your portal invite email, verify your email, and set a password.
- Forgot your password? Use the Forgot password? link on the login page.
Customer Portal login page
Step 2:Open the Invoices section
After signing in, select Invoices from the menu. You will see a list of invoices, including the invoice number, asset, due date, payment status, and balance.
- Use the customer filter if you manage more than one customer account.
- Select the invoice number you want to review or pay.
Invoice list inside the Customer Portal
Step 3: Review the invoice and select Pay Now
Open the invoice and review the invoice amount, due date, vehicle or asset information, and remittance details. If your company requires a purchase order or reference number, enter it in the Purchase Order Reference field and save it before paying.
- When you are ready, select Pay Now to begin the payment process.
Invoice details page with the Pay Now button
Step 4: Choose your payment method
If more than one payment option is available, you will be asked to choose how you want to pay. Available methods may include Card or Bank / ACH, depending on your service provider setup.
- The screen will show any convenience or processing fee before you continue.
- Review the total charge carefully, then select Continue to checkout.
Payment method selection screen
Step 5:Complete payment securely
You will be taken to a secure Stripe-hosted checkout page. Enter the required card or bank account details, review the amount, and confirm the payment.
Security note: Payment details are processed securely through Stripe. Your service provider does not see or store your full card or bank details.
Secure checkout page for card or bank payment
Step 6: Confirm that payment is complete
After the payment is completed, you will return to the Customer Portal. The invoice status will update based on the payment amount.
Paid The full remaining invoice balance has been paid. | Partially Paid Only part of the invoice balance has been paid, and a balance remains. |
Receipt email A payment receipt is sent to the email address on file. | Need help? Contact your service provider if the status or balance does not look correct. |
If your payment requires additional verification, follow the prompts shown during checkout. For some bank payments, you may receive additional instructions by email.
OPTIONAL: PAY MULTIPLE INVOICES
Pay multiple invoices at once
If you have several open invoices, you may be able to pay them together in one transaction. From the Invoices list, select the checkbox next to each invoice you want to include.
- A running total appears at the bottom of the page.
- When ready, select Pay [N] Invoices.
- Selected invoices must belong to the same customer account and use the same currency.
Selecting multiple invoices from the Invoices list
OPTIONAL: PAY MULTIPLE INVOICES
Review the batch payment summary
Before checkout, review the batch summary. It lists each selected invoice, the subtotal, any convenience or processing fee, and the total amount that will be charged.
- Use the x next to an invoice if you need to remove it from the batch.
- Choose the available payment method you want to use.
- Select Continue to checkout to complete one secure payment for all selected invoices.
Batch payment summary with selected invoices, fees, and total charge
QUICK FAQ
Frequently asked questions
I did not get a portal invite email. Check your spam or junk folder first. If you still cannot find it, reply to your invoice email or contact your service provider and ask them to resend the invite. | Can I pay without logging in? A quick portal login is required so the payment can be matched to the correct customer and invoice. Once your account is set up, future payments should be faster. |
I do not see the Pay Now button. Online payments may not be enabled for that invoice or service provider account. Contact your service provider and they can confirm the best way to pay. | Is it safe to pay online? Yes. Payments are processed through Stripe. Your full card or bank details are handled securely by Stripe and are not stored by your service provider. |
Why do I see a convenience or processing fee? Some providers pass payment processing fees on to customers. Any fee and total charge will be shown before you continue to checkout. | Can I make a partial payment? If partial payments are enabled for your invoice, you may be able to pay part of the balance and return later to pay the rest. |
What if my payment requires extra verification? Follow the prompts shown during checkout. Some card or bank payments may require an additional verification step before the payment can be completed. | I need to pay another way. If you need to pay by check, wire, or another method outside the portal, contact your service provider directly for instructions. |
Need a hand?
Reply to the invoice email or contact your service provider directly. They can help with login access, invoice questions, payment options, or account-specific billing details.