How to Troubleshoot Issues with Manual Time Adjustments in ShopView Timesheets
If you are experiencing issues with manually adjusting or inputting time in ShopView Timesheets, this guide provides troubleshooting steps to resolve the problem.
Common Issues
Unable to manually adjust the time clock.
Manual time entry not functioning after a recent update.
Root Causes
These issues are often caused by:
Browser cache or cookies retaining outdated scripts.
Session-related problems that prevent recent updates from loading correctly.
Troubleshooting Steps
Follow these steps to resolve the issue:
Perform a Hard Refresh of the Browser Page - A hard refresh clears cached assets and forces the browser to load the latest scripts. - To perform a hard refresh, use the following keyboard shortcuts: - Windows:
Ctrl + F5- Mac:Cmd + Shift + RLog Out and Log Back In - Logging out of ShopView and then logging back in refreshes your session and clears stale cache that might block updates.
These steps typically resolve issues with manual time adjustments in ShopView Timesheets. If the problem persists, consider clearing your browser cache and cookies entirely or contacting ShopView support for further assistance.