Overview

ShopView can charge late fees on overdue invoices automatically. Once you set a rate, you do not need to do anything else. The system checks for overdue invoices and applies the fee on its own.

This is useful if you have payment terms and want to enforce them consistently without chasing every account manually.

How it works

Late fees are driven by the invoice due date, which comes from the payment terms on the customer's profile.

Rate. You set a percentage rate. This is configured once and applies across your account.
Grace period. Nothing is charged for the first 30 days after the due date.
Cycle. After the grace period, a fee is charged every 30 days for as long as the invoice remains unpaid.
Who it applies to. All customers with an eligible overdue invoice. It is not enabled per customer.
How the amount is calculated. Each cycle is calculated against the original invoice amount.

Example

An invoice for $1,000 with a 2% late fee rate, left unpaid:

Days 1 to 30 past due: no fee, this is the grace period
Day 30: $20 charged
Day 60: a further $20 charged
Day 90: a further $20 charged

Each charge is $20 because it is always 2% of the original $1,000, not 2% of the growing balance.

Setting it up

Go to your payment settings in ShopView.
Enter the late fee percentage rate you want to apply.
Save.

Once saved, the fee runs automatically. There is nothing to switch on per invoice or per customer.

Before relying on it, check that your customers have the correct payment terms set on their profiles. The due date is what triggers the late fee, so if a customer is set to Due on Receipt when they should be Net 30, fees will start accruing earlier than you intend.

What this feature does not do

So you know what to expect:

It does not compound. Every cycle is calculated on the original invoice amount, not on the balance including fees already charged. If you need true compounding, let our support team know and we will add you to the existing request for it.
You cannot apply a one off late fee to a single invoice manually. Fees in ShopView are added to a work order before it is invoiced, so a fee cannot be added to an invoice after the fact.
Late fees do not currently appear on customer statements.
There is no dedicated late fee report. Use the A/R Aging reports to see what is overdue and by how long.

Keeping track of overdue accounts

These are the most useful places to see where you stand:

Reports, then Accounts Receivable, then A/R Aging Summary. Shows outstanding balances broken down by Current, 1 to 30, 31 to 60, 61 to 90 and 91 plus days. This tells you which invoices are into late fee territory.
Customer profile, then Invoices. Toggle Open Only to see what is still unpaid for that customer.

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Automatic Late Fees on Overdue Invoices